Pivot table visualization type is not including in emails

[Anil9866]

Hey all, 

I'm facing this issue, when scheduled a dashboard containing different visualization types, including single score, bar, list, pivot table.

The issue is I can't be able to see the Pivot table widgets in email report when delivered to me as scheduled. 

Did anyone face the same issue earlier, or is this expected as a platform limitation. 
Any response would be greatly appreciated.

Email - PDF:

Thanks in advance

[Dr Atul G- LNG]

Hi @Anil9866 

I think you need to log a case with Now Support.

Before doing that, try one thing: check the report directly and see if you are getting the same result there.[by scheduled email] This will help determine whether the issue is with the report configuration or the schdeule

[Tanushree Maiti]

Hi @Anil9866 

• Validate your set up as per Schedule emails of reports 
• If the scheduled job runs as a user or system account without permission to access or view the underlying data, the PDF attachment will be empty or missing. Update the Run as field in the scheduled report to an active user with appropriate ACL rights
• check KB1639061 Troubleshoot report_view ACL access-denied errors on reports and dashboards 

If your set up is fine , still not working, raise a case with your servicenow vendor 

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home