Pivot table visualization type is not including in emails

[Anil9866]

Hey all, 

I'm facing this issue, when scheduled a dashboard containing different visualization types, including single score, bar, list, pivot table.

The issue is I can't be able to see the Pivot table widgets in email report when delivered to me as scheduled. 

Did anyone face the same issue earlier, or is this expected as a platform limitation. 
Any response would be greatly appreciated.

Email - PDF:

Thanks in advance

[Dr Atul G- LNG]

Hi @Anil9866 

I think you need to log a case with Now Support.

Before doing that, try one thing: check the report directly and see if you are getting the same result there.[by scheduled email] This will help determine whether the issue is with the report configuration or the schdeule

[Anil9866]

Hello @Dr Atul G- LNG , thanks for your reply.

Just to clarify, I am able to see the Pivot table widget perfectly fine at the report level. The issue only occurs when the report is scheduled and delivered to users via email; at that point, they cannot see the pivot table widget.

Please note that a List-type data visualization widget is also included in this email report. I will highlight this behavior to my team and we will proceed with reaching out to Now Support

[Dr Atul G- LNG]

Better log a case for this to now support team .

[Anil9866]

Yes @Dr Atul G- LNG, I'm also planning to raise a case with Now support. Will update here, what will be the solution providing by NOW team