Platform Analytics: Dependent Service & Service Offering Filters

Neha Rani4
Tera Contributor

We need to implement a dependent filter behavior on a Platform Analytics dashboard similar to the out-of-the-box Incident form functionality. When a specific Service is selected in the dashboard filter, the Service Offering filter should dynamically update to display only the service offerings that are related to the selected service.

This dependency should ensure that users can only select valid service offerings associated with the chosen service, improving accuracy and usability of the dashboard filters.

Regards,

Neha

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Hi @Neha Rani4 

 

Here is a helpful video on configuring dependent filters in Platform Analytics. 

https://www.youtube.com/watch?v=OXqPnHWZL9A

 

https://www.servicenow.com/docs/r/xanadu/now-intelligence/performance-analytics/c_BreakdownElementFi...

 

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Dr. Atul G. - Learn N Grow Together
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Brief overview of adding multiple filters into a ServiceNow Platform Analytics Dashboard and adding dependency so one filter will limit the available selection of the second filter.

Neha Rani4
Tera Contributor

Already gone through this video .It is very helpful but the thing "in table with connection section ,it is not allowing me to select the service to make it dependent on the service.

 

Regards,

Neha