Platform Analytics: Dependent Service & Service Offering Filters

[Neha Rani4]

We need to implement a dependent filter behavior on a Platform Analytics dashboard similar to the out-of-the-box Incident form functionality. When a specific Service is selected in the dashboard filter, the Service Offering filter should dynamically update to display only the service offerings that are related to the selected service.

This dependency should ensure that users can only select valid service offerings associated with the chosen service, improving accuracy and usability of the dashboard filters.

Regards,

Neha

[Dr Atul G- LNG]

Hi @Neha Rani4 

Here is a helpful video on configuring dependent filters in Platform Analytics. 

https://www.youtube.com/watch?v=OXqPnHWZL9A

https://www.servicenow.com/docs/r/xanadu/now-intelligence/performance-analytics/c_BreakdownElementFi...

[Neha Rani4]

Already gone through this video .It is very helpful but the thing "in table with connection section ,it is not allowing me to select the service to make it dependent on the service.

Regards,

Neha

[Dr Atul G- LNG]

Try this :

[Neha Rani4]

Hi @Dr Atul G- LNG  The Parent field in Service Offering is not selectable...can you please suggest the step on how you created...It would be very helpful.

Thanks,

Neha