Platform Analytics

Rooma1
Tera Contributor

Hi All,

 

We want to restrict module visibility to ITIL users. We want only 'Dashboards' and 'Data Visualizations' for ITIL users to be visible.

 

I have restricted the particular module by adding the 'ITIL' role in the module but 'Indicators' are not hiding from the platform analytics page.

 

Can anyone suggest how to hide it.

 

Also, the file which I have updated by adding the 'ITIL' role was a High-risk file. I know it will come in the Skipped Record in the future version, other than that is there any risk?

 

Thanks,

Rooma

3 REPLIES 3

Ankur Bawiskar
Tera Patron

@Rooma1 

screenshots

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

AndersBGS
Tera Patron

Hi @Rooma1 

 

I could ask why? First of all, are users without any roles accessing the backend? Secondly, what about custom app scope? 3rd, if non role users access platform analytics, no data will be available for them.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
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Tanushree Maiti
Giga Patron

Hi @Rooma1 

 

  • Go to System Security > Access Control (ACL).
  • Create a new report_view ACL, or update an existing one, for the tables or reports used in your visualizations.
  • Configure the ACL to require the ITIL role. This ensures that users without the ITIL role cannot access the underlying reports directly, even if dashboard links are shared outside the intended audience.

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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