Need to create multiple email client templates to change_request table

[Community Alums]

Hi,

We have a requirement to define multiple email client templates to change_request table and trigger them using UI action on a change record to be able to call 3 different email client template on the same table . But when I am using ui action everytime same template is opening.

This can be achieved by Quick messages but the problem is we cannot define subject and other details.

Is this possible to achieve using email client template.

Regards,

Surabhi

[ABHAY_M]

Hello Surabhi,

Subject can also be dynamic in quick messages 

you can also call email script for dynamic subject

If my answer solved your issue, please mark my answer as ✅ Correct & ????Helpful.

Thanks

[Ankur Bawiskar]

Hi,

you can create multiple UI actions and add the correct sys_id of the email client template record

Ensure to give correct UI action conditions so that all 3 don't show at same time

OR

if you want to show all 3 all the time then give proper condition

1st UI action

Client checkbox - true

Onclick - showEmail1()

Script:

function showEmail1(){
	emailClientOpenPop('change_request', false, null, null, 'sysId1');
}

2nd UI action

Client checkbox - true

Onclick - showEmail2()

Script:

function showEmail1(){
	emailClientOpenPop('change_request', false, null, null, 'sysId2');
}

 

Regards
Ankur

[Ankur Bawiskar]

@surabhipande21@gmail 

Hope you are doing good.

Did my reply answer your question?

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur

[Community Alums]

Hi Ankur,

Thank you for your response, I have tried the solution provided by you but still same templates are opening on click of 2 different ui action.

P

Please let me know if I am doing anything wrong here.

Regards,

Surabhi