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05-27-2026 02:26 AM - edited 05-27-2026 04:57 AM
Hi All,
We want to restrict module visibility to ITIL users. We want only 'Dashboards' and 'Data Visualizations' for ITIL users to be visible.
I have restricted the particular module by adding the 'ITIL' role in the module but 'Indicators' are not hiding from the platform analytics page.
Can anyone suggest how to hide it.
Also, the file which I have updated by adding the 'ITIL' role was a High-risk file. I know it will come in the Skipped Record in the future version, other than that is there any risk?
Thanks,
Rooma
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05-27-2026 02:40 AM
screenshots
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-27-2026 04:59 AM
Please find the attached screenshot. I tried finding the component in UI Builder but was unable to find the 'Indicators' from it.
Thanks,
Rooma
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05-27-2026 05:02 AM
I doubt you can show/hide it based on condition
Why not inform customer about the OOTB behavior?
even if you change this it would be heavy customization
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-27-2026 05:35 AM
@Ankur Bawiskar The ask is from customer itself to hide the options for the ITIL users. I tried hiding the 'indicators' menu by assigning role to the module. It got hidden from the Application navigator but not from the form.