Playbook fields-dynamic or dependant
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09-06-2023 08:51 AM
Wondering if there is a way to make fields in a playbook dependent or dynamic. I see how to do this with sections of the playbook, not with fields. Example if I have a selection field for hardware or software, if I choose hardware, can I lock or block/gray out any fields we have that are related to software only to ensure agents do not enter information in those fields within the playbook?
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04-16-2025 10:59 PM
got any solution?