Change Request Adding additional approvals

[Dharma Liyanag]

Hi There,

What is the best way to handle the idea of adding more approvers to change requests that are already in progress? For instance, a field in the Change Record may be used to determine whether further approval is needed and to choose a group name for the approval. If that option is chosen, a Change policy approval action may be generated at different stages. The change request is used to dynamically select the group names.

Thanks in advance!!!

[Robert H · Accepted solution]

Hello @Dharma Liyanag ,

Please try the following:

Create a Change Approval Policy with 

- Input: a reference to the Change Request

- Decision: "change_request.<your approval group field> is not empty"

- Answer: Action = Add group approval, Source = Change Request, Group field = <your approval group field>

Then you would add an "Evaluate Change Approval Policy" action for the above policy at the appropriate position of the Flow.

Regards,

Robert

[Dr Atul G- LNG]

Hi @Dharma Liyanag 

I’ve worked as a Change Manager and I’m happy to share my thoughts on this.

Adding additional approvers beyond what's defined in the change policy isn't always a good use case, as it depends on several factors:

• When do you want to add the new approver? Is it during a new state or after a specific state transition?

• Once a change is in the "Assess" or any following state and you add a new approver—how will you validate whether that person approves or rejects the change?
  This means you'll likely need to add a validation in the flow/workflow to ensure that all approvers must either approve or reject the change before it can proceed.

• Adding approvers at runtime is okay, but it should ideally be done before the change moves into the next state—so that the new approver receives the email notification in time.

To manually add an approver:

Open the Change record → Go to the Approvers related list → Add the new approver.

https://www.servicenow.com/docs/bundle/yokohama-build-workflows/page/administer/workflow-activities/...