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Playbook Intake in the portal - how to get multi row variable set / list input playbook activity?

Corbett Brasing
Tera Contributor

With CSM having playbook in the portal for intake and thus this being available as a user experience in any of the portals....what is the equivalent of a "multi-row variable set" if this was a record producer or a list with insert row?

 

 

2 REPLIES 2

kaushal_snow
Mega Sage

Hi @Corbett Brasing ,

 

I looked into this a bit, and what I found is, there is no fully supported, OOB equivalent of a multi row variable set inside a Playbook Activity in the portal at this time. MRVS works in Catalog Items / Record Producers, but Playbook Activities are not built to support that pattern by default.....

 

>> What you could do instead:

 

Use a catalog item / record producer using MRVS to gather the list input, then pass that data into the playbook via flow or script....Or build a custom interface (widget, modal, repeater component) to let users add multiple rows in the portal, store them in a related table, and link back to the intake.....

 

If someone from ServiceNow product dev team opens up or confirms this in next release, that’d be great. Until then, customization is needed....

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/

Corbett Brasing
Tera Contributor

There are examples in PSDS in the grants see here https://youtu.be/hKh9QOkgl2Q?si=f7W9zjw-rEbloZEx&t=2424 

 

Looks like they made a repeater in UI builder or something.  PSDS is not avail in my vendor instance so I cannot even look at the playbook activity.  Have you seen these types of playbook activities before?

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