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Playbook is not showing in Service Operation Workspace for Major Incident Management

ssabc
Kilo Contributor

i have duplicated the playbook and then when i checked in MIM Servicenow it is not getting attached

 

ssabc_0-1788277128927.png

pleease guide me so that my newly created playbook also reflect along with Major Incident Process playbook

 

1 REPLY 1

ThomasBehne
Kilo Contributor

When you duplicate a Playbook in Process Automation Designer, the new copy remains inactive and unlinked by default. To make it appear in your Major Incident Management (MIM) workspace, ensure you have **Published** the duplicated playbook, updated its trigger conditions to match the target incident criteria, and deactivated or adjusted the priority of the original playbook (since the MIM workspace currently defaults to running the active "Major Incident Process").