Playbook Question

[cnharris1]

Good morning developers,

I'm building out a playbook in my developer instance in the Global application on the Case table.

The only triggers I have are:

Record Created and the short description contains Credential Request and Active is true.

When I create a new case, the playbook option shows up but I'm thrown this message: Configuration Error Parent Record is not provided.

Does anyone know why this happens or how to resolve the issue?

Any help will be greatly appreciated!

Best regards,

cnharris1

[cnharris1 · Accepted solution]

I think I just figured it out what I needed. I did everything but configure the workspace.

If anyone runs into the same error, here's a link to the ServiceNow document that I followed: https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/...

Best regards,

cnharris1

[Rishabh_Singh]

Hi  

I’m still facing the same issue, but I’m unable to open the link you shared. Could you please help me resolve this problem?

Thanks,
Rishabh