Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Playbook Question

Go to solution
cnharris1
Kilo Sage

‎01-19-2024 10:03 AM

Good morning developers,

 

I'm building out a playbook in my developer instance in the Global application on the Case table.

 

The only triggers I have are:

 

Record Created and the short description contains Credential Request and Active is true.

 

When I create a new case, the playbook option shows up but I'm thrown this message: Configuration Error Parent Record is not provided.

cnharris1_0-1705687183706.png

 

Does anyone know why this happens or how to resolve the issue?

 

Any help will be greatly appreciated!

 

Best regards,

 

 

cnharris1

 

0 Helpfuls
  • 2,310 Views
1 ACCEPTED SOLUTION

Go to solution
cnharris1
Kilo Sage

‎01-19-2024 03:14 PM

I think I just figured it out what I needed. I did everything but configure the workspace.

 

If anyone runs into the same error, here's a link to the ServiceNow document that I followed: https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/...

 

Best regards,

 

 

cnharris1

View solution in original post

1 REPLY 1

Go to solution
cnharris1
Kilo Sage

‎01-19-2024 03:14 PM

I think I just figured it out what I needed. I did everything but configure the workspace.

 

If anyone runs into the same error, here's a link to the ServiceNow document that I followed: https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/...

 

Best regards,

 

 

cnharris1