Please advise how to define closed incomplete\closed skipped status

[BanuMahalakshmi]

Hi,

Please advise how to declare closed skipped status into this workflow. THanks.

[yuvarajkate]

Can you please elaborate on the use case. 

[PritamG]

Add a Set Values activity with State = Closed Skipped and link it to the appropriate condition in the workflow.

[Keshav72]

Hi @BanuMahalakshmi,

According to my understanding, you want to set the state field value to Closed Skipped.

To achieve this, you can use the Set Value activity from the Utilities Core activities in the workflow. Then, set the state field value to Closed Skipped as shown in the attachment.

If you find my response helpful in resolving your query, please mark it as helpful.

Thank you!

Regards,
Keshav

[AshishKM · Accepted solution]

Hi @BanuMahalakshmi , 

The workflow activity "Set Status" which have shared,  that is correct way to set the RITM state within the workflow.

The If condition, has two output, you can add one more If condition and point that to "No" condition, this new If condition can again check the state for Close Incomplete and Closed Skipped and link to respective set value.

Let us know if you have any obeseravation or set value is not working for you.

-Thanks,

AshishKM