Please help with Application Menus links.

[Annie10]

Hello,

I did not know where I screwed up, but now all the questions under Create New change request under Change Management Application Menus are missing.  Can someone please help?  Thanks

User Prompt Questions:

Create Normal Change: Normal Changes are a general purpose change type that requires one or more approvals.

Standard: Select from available preapproved change templates. These changes do not require approval.

Create Emergency Change: Emergency Changes are a change type that must be implemented as soon as possible.

[Tony Chatfield1]

Hi, can you clarify the changes you have made to your instance recently?

What exactly happens when you select Create new?
IE are you taken directly to a new change_request form? What does your browser URL show?

Does the OOB change interceptor still exist?

/nav_to.do?uri=sys_wizard.do?sys_id=8db4a378c611227401b96457a060e0f4

with 3 'answer' records?

/sys_wizard_answer_list.do?sysparm_query=question%3D8db4a378c611227401b96457a060e0f4&sysparm_view=

Did you update\modify the Create new (change-request) menu module?

The link type should be

URL (from Arguments:) 

not 'New record'.

Ands it should have arguments of

new_change_redirect.do?sn_new_chg_origin=module

[Annie10]

Hello @Tony Chatfield1 

I clicked many areas and really don't remember what changes I made to screwed up.

What exactly happens when you select Create new?

When I select Create New, it purpose to show the following 3 links, but I got a blank page.

Does the OOB change interceptor still exist?

/nav_to.do?uri=sys_wizard.do?sys_id=8db4a378c611227401b96457a060e0f4

with 3 'answer' records?

/sys_wizard_answer_list.do?sysparm_query=question%3D8db4a378c611227401b96457a060e0f4&sysparm_view=

Where can I find the above information's?

Did you update\modify the Create new (change-request) menu module?

The link type should be

URL (from Arguments:) 

Here is the currently setting

[Annie10]

Hi @Tony Chatfield1 

Could you please help?  I'm having an issue with the interceptor page not displaying when I click on the Create New module, I'm getting a blank page.

For example.  I should be getting the page that looks like this when I click on the Create New link. 

[Riya Verma]

HI @Annie10 ,

1. Check the Form Layout:

   • Go to the ServiceNow instance and navigate to the Change Management application.
   • Access the form associated with the "Create New Change Request" functionality.
   • Review the form layout and ensure that the necessary questions and fields are included. If any questions are missing, add them to the form.

2. Verify Form Field Visibility:

   • Ensure that the visibility settings for the questions are properly configured.
   • Check the conditions or scripts associated with each question to ensure they are not hiding the fields under specific circumstances.

3. Check Related Records:

   • Inspect any related records or tables that might impact the visibility of the questions.
   • Review the relationships between the Change Request table and other tables to identify any potential issues.

4. Review UI Policies and Client Scripts:

   • Examine any UI Policies or Client Scripts that might be affecting the visibility of the questions.
   • Check for any conditions or scripts that could be unintentionally hiding the fields.

5. Test in Different Browsers:

   • Verify if the issue is specific to a particular browser.
   • Test the "Create New Change Request" functionality in different web browsers to see if the questions appear correctly.