Please help with Role hierarchy

[alvatindra]

Hi,

I have created manager role in service now, for that i added itil under that role, itil has a, b roles under that.

• manager
  •   itil

    • a

    •   b

  • associate
    • d
    • e

What should i do if I want to make itil as the parent in place of manager,

I have assigned manager role to some groups,

Please help me!

[stefan_ojeblom]

Hello alvatindra, roles don't have a hierarchy in terms of implementation (what they do) but rather how you deploy them.

As long as you follow the best practices way of assigning roles to users through groups then you would be fine I think.

1. Never assign a role to a user directly

2. Always assign roles to groups (where a role definition is required)

3. Move users in and out of groups to grant them role authority

[alvatindra]

Here I want to make itil as a parent , and assign   manager role under itil

[stefan_ojeblom]

Well, like I said roles are not hierarchical in themselves, but if you want to include your manager role in the itil role you can do that of course because roles can "contain" other roles.

Go to the Roles module on the User Administration menu, select the role you want to modify and scroll down to the "Contains Roles" related list and add them there.

[alvatindra]

HI Stefan,

I have idea regarding this but I am struck with wrong hierarchy, I committed a mistake, which I explained above(manager->itil), instead of Itil I made manager as top role. And I assigned the manager role to groups,

If I include manager role in itil(itil->manger), Some roles to the groups are getting lost, I am asking for the solution how can I fix this.