Please help with Role hierarchy

[alvatindra]

Hi,

I have created manager role in service now, for that i added itil under that role, itil has a, b roles under that.

• manager
  •   itil

    • a

    •   b

  • associate
    • d
    • e

What should i do if I want to make itil as the parent in place of manager,

I have assigned manager role to some groups,

Please help me!

[stefan_ojeblom]

Hello alvatindra,

I'm sure I don't understand what you are asking.

What I am saying is that roles in ServiceNow does not have a hierarchy in themselves, only if you apply it through functionality.

Sorry but I don't understand the problem alvatindra, what is the mistake you made that you cannot back out of using the information I just gave you?

I will try and help you with this issue until it's cleared but I just need a little bit more information.

[Mike Allen]

Remove the manager role from all groups.   Then, remove the itil role from manager.   The place the manager role inside the itil role so itil now inherits manager.   The question is, why do you need the manager role if all your itil users have it?   What makes it unique from itil?