Please help with setSubject in email script

[Jessica28]

Hello,

I'm attempting to overwrite the email subject using an email script, but I'm unable to make it work. Please advise.

Here is what I have tried:

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,

    /* Optional EmailOutbound */

    email, /* Optional GlideRecord */ email_action,

    /* Optional GlideRecord */

    event) {

    // Add your code here

    var RITM = current.document_id.getRefRecord();

    var subject = RITM.variables.email_subject;

    email.setSubject(subject);

})(current, template, email, email_action, event);

It is printing out "Undefined" on email subject

[Jessica28]

Hi @Prince Arora 

My apologies for not clarifying which table the email script is written for. This is because I was not familiar with the script, and I did not know what I was doing. The email script is invoked from the email notification on the sc_req_item table.

I was wondering if the following email script is used on the sysapproval_approver table, would it still work the same like it did for sc_req_item table?

Thank you

[Prince Arora]

@Jessica28 

The script mentioned by you is working for "sc_req_item" only because variables are available on RITM.

if your email script is on another table say "sysapproval_approver" you need to modify the script.

var ritm = new GlideRecord("sc_req_item");

ritm.get(current.sysapproval);

ritm.query();

if(ritm.next()){

subject = ritm.variables.email_subject.getDisplayValue();

email.setSubject(subject);

}

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[Sandeep Rajput]

@Jessica28 Simply update your script as follows.

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    // Add your code here
    var RITM = current.document_id.getRefRecord();
    var subject = RITM.variables.email_subject.toString();
    email.setSubject(subject);
})(current, template, email, email_action, event);

Hope this helps.

[Jessica28]

Hello @Sandeep Rajput 

I have tried you suggestion code and it did not work.