Please help with URL link in Flow Designer.

[Meera_P]

Hello,

The code snippet below generates a clickable URL leading to the RITM record. However, currently, the link directs support users to the self-service portal record. Please help to adjust the URL to point to the Fulfiller View record instead, enabling support analysts to effectively address the request.  Thank You

var sysId = fd_data.trigger.request_item.sys_id;
var num= fd_data.trigger.request_item.number;

var text = "Link To: <br/><br/>Number: ";
var url = "https://dev25145.service-now.com/sp?sys_id="+ sysId +"&view=sp&id=ticket&table=sc_req_item";

var url_final = '<a href = "'+url+'">'+ num +'</a>';

return text + url_final ;

[Rampriya-S]

var url = "https://dev25145.service-now.com/now/nav/ui/classic/params/target/sc_req_item.do%3Fsys_id%" + sysId + "%26sysparm_record_target%3Dsc_req_item";

Please mark helpful if you accept the solution;

[Meera_P]

Hello @Rampriya-S 

Thank you for helping.  I tried, but getting the following error:

[Abhit]

@Rampriya-S , Try this:

var url = "https://dev25145.service-now.com/nav_to.do?uri=sc_req_item.do?sys_id=" + sysId;

Cheers!!

[SanjivMeher · Accepted solution]

I wouldn't suggest hard coding urls

Instead do something like below

var sysId = fd_data.trigger.request_item.sys_id;
var num= fd_data.trigger.request_item.number;
var text = "Link To: <br/><br/>Number: ";

var url = '<a href="' + gs.getProperty('glide.servlet.uri') + '/sc_req_item.do?sys_id='+sysId+'">'+num+'</a>';
return text+url;