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Plugin is install but not able to see it in Application Navigator > plugins

Ashishsk
Tera Contributor

Software Assets Management Foundation Plugin is install on Dev instance I am able to see it on sys_plugins.list in the filter navigator. But when I am Navigating to 'System Definitions > Plugins' or typing "plugin" in the filter navigator then I am unable to find it there. 
Why is it so can anybody help me on this?? How can I see my Software Assets Management Foundation Plugin in the plugin list.

Plugin id: com.snc.sams
Plugin Name : Software Assets Management Foundation.

 

Ashishsk_0-1710311545852.png

I have attach this image as you can see I am unable to see this plugin

 

9 REPLIES 9

Sohail Khilji
Kilo Patron

Hi @Ashishsk ,

 

 

Try this way :

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/software-asset-ma...

 

I Hope this helps...


☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

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Yes I requested my plugin from here only before. I got it install but not able to see in plugins.Thank You for your time

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Ashishsk 

 

Some time, even though we have admin rights still not able to see teh module. So better assign the SAM required role to the user profile, logout and login. ( Try cache.do as well)

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b__ArunT
Tera Contributor

Got any luck so far @Ashishsk. We have had same issue. SAM Plugin has already been installed but can't seem to find it in the system definition> plugins

Bert_c1
Kilo Patron

Try looking in the sys_store_app table.