Plugin not available for installation after get from Store

Sinha_Shubhali · ‎05-19-2025

Hi Everyone,

I am facing one issue while installing the 'Bitsight for IT Service Management' plugin in the ServiceNow instance. It's showing 'Ready to install' on ServiceNow store after I clicked on 'GET' option there but not visible in application manager for installation. I have synced from the store and have also tried logout and login. I checked 'Available to Obtain from Store' also but it's not visible there as well. On ServiceNow store, it's showing 'Free'. Could anyone please help?

FYI - my instance version is Yokohama now.

I have attached the screenshot for your reference.

Thanks,

Shubhali

Dr Atul G- LNG · ‎05-19-2025

Hi @Sinha_Shubhali

Log a now support case.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎05-19-2025

Hi @Sinha_Shubhali

Log a now support case.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************