I have pretty much the same question. Right now we have emails that are sent to people but not everyone is on all the emails and nobody has time to subscribe to all the plugins that we want to track and if they leave the person that takes over for them now needs to get emails?
Use Case:
Plugins that come out with an update should have a ticket created and assigned to the SN Admin team
Admin Team does research to determine if we should take the plugin update or not.
If we are good to take it we assign it out to a Business Associate to work with the Process Owner to let them know about the update and discuss new features and timeframe for upgrade.
If the plugin upgrade is decided to not be taken we have a documented reason why it isn't taken.
