Plugins in PDI

William Jones2 · ‎07-07-2022

I am looking at adding WFO(csm) our companies instance. I wanted to play around with it in my PDI first.

Are you not able to do that? It said I had to pay for them is that a thing for PDI?

If so, as long as I confirm we have the appropriate license do I just install these plugins and explore the app in my companies dev instance? What is the best practice here.

Yousaf · ‎07-07-2022

Hi William,

For your personal developer instance it's not paid.
Most plugins are available thru the plugins list in the Platform UI. Only few plugins need to be activated thru the developer site (manage > instance > action > activate plugins)

You can just activate the plugins. Also on your sub-production environments it's not paid. And after cloning your production back to your sub-production, the plugin will just be cleared.

Mark Correct or Helpful if it helps.

Thanks,
Yousaf

***Mark Correct or Helpful if it helps.***

Hitoshi Ozawa · ‎07-07-2022

Hi William,

I don't think license can be shared especially because PDIs are assigned to an individual and license is often assigned to an organization.

That said, I've found that many plugins can be installed on PDI for evaluation without a license. Have you tried installing CSM plugin from "System Definition" > "Plugins"?

https://docs.servicenow.com/bundle/sandiego-customer-service-management/page/product/customer-servic...

William Jones2 · ‎07-08-2022

PDI routes me to store, which wont accept my credentials (expected). And the dev site itself seems to not have what I want.

All I want is CSM WFO ... specifically it wants stuff like like LEARNINGCORE, which is a required dependency for CSM WFO. When I try to add LC it routes me to the store to purchase it.