Plugins installation stuck at 0 %

AnanyaT · ‎07-31-2025

Dr Atul G- LNG · ‎07-31-2025

Did you check cache.do and try logging out and logging back in? Sometimes it gets stuck.

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Bhuvan · ‎07-31-2025

@AnanyaT

Try this,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2146693

Thanks,

Bhuvan

kaushal_snow · ‎07-31-2025

Plugin installation stuck at 0% in a ServiceNow instance is typically caused by an existing activation process holding a mutex lock, preventing new installations from starting, it's recommended to check the Plugin Installation History and Progress Workers, let any active plugin finish or manually mark it complete, and in the case of a PDI, consider resetting the instance if needed....

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/

SD_Chandan · ‎07-31-2025

Hi @AnanyaT ,

You cancel the installation process and restart it ..
before doing as mention clear cache and do re-login it will work

Thank you
Chandan