Pop up for pending suevys on servicenow portal

Snehal
Tera Expert

Hi Team

I have requirement where i need to popup a alert message on service portal if any logged in user has any pending surveys to attempt those as we have one section called my suveys but end users are not taking up or rejecting so to let them know once they log in to service portal .please guide me and need solution on this please help me how to do that.

 

Thanks in advance !! 

this is urgent requirement help much will be much appreciated.

3 REPLIES 3

Mark Manders
Mega Patron

A popup will just be annoying and people will click it away and continue their business. 

We had the same issue at a client and we just added the 'my surveys' widget on the top, showing the open surveys. Only a few people complained and they were told that the widget wouldn't show it they had no open surveys, so filling them would solve the issues. Response rates sky rocketed.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Snehal
Tera Expert

Hi @Mark Manders 
so how did you do the widget on the top can you please help me in the solution if you have one if possible please could attach a screen shot of look and feel of the my survey widget

Mark Manders
Mega Patron

Go to the portal page and add the widget on top.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark