Employee center breaks after adding knowledge base widgets

Vasilis Anastas
Tera Expert

Hello, 

I am facing an issue on employee center. When I add a knowldge base widget (kb knowledge bases or other widget about knowledge) portal has a strange behavior. Specifically when I open a record producer (create incident) or a catalog item , when I try to write something on a variable (reference, choice) it doesn't write anything. I can only write on single line or multi line text variables like description and short description.  Has any other the same issue? 

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Vasilis Anastas 

 

Not 100% sure, but try to repair the portal plugin once.

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Hello @Dr Atul G- LNG ,
thank you for your response, no it didn't work.

Mark Manders
Mega Patron

Check on what you exactly did, because just adding a widget, doesn't cause this behavior. Is it back to normal when you remove the widget? Are any of these widgets/pages custom?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

hello @Mark Manders ,
thank you for your response. Its only about the widget for kb. Any other widget works fine. Yes when I remove it everything works fine. There is nothing custom.