Popular catalog items are should appear based on login users in popular items widget service portal

[karishma shaik]

Hi All,

I have a Requirement , Popular catalog items are should appear based on login users in popular items widget in service portal .

For Example :

I have login into service portal What is used frequently  Catalog item are should appear  in popular items , I frequently used catalog items are

1)hardware,

2)software

3)application

these are only appear in popular items when i login into service portal

 x Person is login into service portal they are Frequently used Catalog items are should appear in popular item , x person used catalog items are 

1)department service

2)service 

3)apple iphone 

these are only appear in popular items when x person login into service portal

Please help me on this 

[Sai Shravan]

Hi @karishma shaik ,

In this issue, I would suggest the recent Items widget which is OOB, in which based on user recent selected/viewed items the items will be shown and coming to popular items, these are populated based on all the user requests and views.

For more information here is the docs link
https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/concept/recen...

Regards,

Shravan

[karishma shaik]

Hi @Community Alums 

thanks for replay, based on the login users they should get frequently used catalog item in popular items widget in service portal

please help me on this.