Populate Assignment group Asset reclamation task

Arun Priya · 3 weeks ago

Hi All,

I need to auto populate Assignment group in "asset reclamation task" based on the Requested for location managed by group.
This asset reclamation request are raised from a record producer.

Can some one help me to understand on how to implement this requirement.

Siddhesh Wani1 · 3 weeks ago

Hi @Arun Priya ,

There are two ways to achieve this
1) You can created after insert BR for the "asset reclamation task" and then check for the requested by location and based on that you can populate the assignment group.
Script:
(function executeRule(current, previous /*null when async*/) {
// Get Requested For user's location
var requestedFor = current.u_requested_for; // Replace with your actual field
var userGR = new GlideRecord('sys_user');
if (userGR.get(requestedFor)) {
var locationSysId = userGR.location; // Reference field

// Look up group managing this location
var locationGR = new GlideRecord('cmn_location');
if (locationGR.get(locationSysId)) {
var managedByGroup = locationGR.u_managed_by_group; // Replace with your actual field name
if (managedByGroup) {
current.assignment_group = managedByGroup;
}
}
}
})(current, previous);

2) You can use On submit catalog client script with similar logic.
After submitting the record it will auto set the field with the group

If this helped to answer your query, please mark it helpful & accept the solution.
Thanks
Siddhesh

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Nehal Dhuri · 3 weeks ago

Also verify the backend names of the variables and fields

Please hit like and mark my response as correct if that helps

Arun Priya · 3 weeks ago

Hi Nehal,

I have checked in the logs I could see the group sys id in the logs but it is not setting in the assignment group of hardware asset reclamation task

Arun Priya · 3 weeks ago

@Nehal Dhuri It updated in the request but not in the task created

Nehal Dhuri · 3 weeks ago

Could you please confirm how the task is getting generated?

Please hit like and mark my response as correct if that helps

Arun Priya · 3 weeks ago

When the form is raised from portal it creates a "Asset reclamation request". currently the request is getting populated. After the request is generates "Hardware asset reclamation line" and then it creates the "Hardware asset reclamation task"

The value of requested for is confusing. Attached the screenshot.