Populate Assignment group Asset reclamation task

Arun Priya
Tera Contributor

Hi All,

I need to auto populate Assignment group in "asset reclamation task" based on the Requested for location managed by group.
This asset reclamation request are raised from a record producer.

 

Can some one help me to understand on how to implement this requirement.

 

23 REPLIES 23

Also verify the backend names of the variables and fields

Please hit like and mark my response as correct if that helps

Hi Nehal,

I have checked in the logs I could see the group sys id in the logs but it is not setting in the assignment group of hardware asset reclamation task

@Arun Priya , Till the time your record producer makes a record for the "Asset Reclamation task Table" which you have used in the Assignment rule , there won't be a problem if "Assignment Group" field is not present on your record producer form.

@Arun Priya Yes. But the Best practice for auto-populating Assignment Group is by using Assignment Rules.

Siddhesh Wani1
Tera Guru

Hi @Arun Priya ,

There are two ways to achieve this 
1) You can created after insert BR for the "asset reclamation task" and then check for the requested by location and based on that you can populate the assignment group.
Script:
(function executeRule(current, previous /*null when async*/) {
// Get Requested For user's location
var requestedFor = current.u_requested_for; // Replace with your actual field
var userGR = new GlideRecord('sys_user');
if (userGR.get(requestedFor)) {
var locationSysId = userGR.location; // Reference field

// Look up group managing this location
var locationGR = new GlideRecord('cmn_location');
if (locationGR.get(locationSysId)) {
var managedByGroup = locationGR.u_managed_by_group; // Replace with your actual field name
if (managedByGroup) {
current.assignment_group = managedByGroup;
}
}
}
})(current, previous);

2) You can use On submit catalog client script with similar logic. 
After submitting the record it will auto set the field with the group

If this helped to answer your query, please mark it helpful & accept the solution.
Thanks 
Siddhesh