Populate caller's location on Incidents

[#1]

Very simple client script set to onChange of the Incident Caller field. When the caller is set or changed, the incident location is updated if the caller has a location specified on their profile.

=================================

function onChange(control, oldValue, newValue, isLoading) {
if (oldValue == newValue) {
return;
}

var caller = g_form.getReference('caller_id');

if (caller.location) {
g_form.setValue('location', caller.location);
}
}

[Archana Reddy2]

Hi,

Try this edited code and this should work.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading || newValue === '') {
		return;
	}
	
	var caller = g_form.getReference('caller_id');
	
	if (caller.location) {
		var grLoc = new GlideRecord('cmn_location');
		grLoc.addQuery('sys_id', caller.location);
		grLoc.query();
		if(grLoc.next())
			g_form.setValue('short_description', grLoc.name);
	}
}

Make sure you have given Field name as Caller.

Mark the answer as Correct/Helpful based on its impact.

Thanks,

Archana