Populate Configuration item field depending service offering value

[Ioannis Zapanti]

Hello , 

I have a requirement , when i choose a specific service offering , a filtered list of CIs should be populated.

The Configuration item field is referencing in the cmdb_ ci table , and i have created Dynamic ci groups with the relationship Contains:: contained by with the service offering , but is not working . I tried also do the configuration item field reference to the svc_ci_assoc table , but even then it filters wrong the configuration items.

Any idea?

Thanks

[Mohan raj]

Hi @Ioannis Zapanti,

To show filtered list in configuration item depends on service offering, This can be achieve by using Reference Qualifier.

Below article will help 

https://www.servicenow.com/community/itsm-articles/reference-qualifier/ta-p/2306509

​If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.

Regards,

Mohan.

[Ioannis Zapanti]

I have managed to make it with script and populate it with reference qualifier, the point is to make it work with dynamic ci groups without using any kind of script , cause in the future a relationship between the service offering and the Dynamic ci group should be able directly populate the correct configuration items based on service offering

[Jori]

following this post, i need to do the exact same configuration