Populate previous assignment group on incident form

[Ankita Gupte]

Hi Experts,

I have created a field on incident form “Previous assignment group” which captures the value of previous assignment group. I have written below business rule to populate it but it’s working only if the variable field type is string.

current.u_previous_assignment_group = previous.assignment_group.getDisplayValue();

We want to use this field for report so that user can fetch it dynamically but it does not work if we keep the field type as reference.

Please help.

[Sandeep Rajput · Accepted solution]

@Ankita Gupte Please update your script as follows.

current.u_previous_assignment_group = previous.assignment_group+'';

//u_previous_assignment_group should be a reference field referring to sys_user_group.

Hope this helps.

[Ankita Gupte]

Hi Sandeep, Hope you are doing well!

I have modified the script as below since I want to get only the first assignment group i.e. the assignment group used while creating the incident.

(function executeRule(current, previous /*null when async*/) {

if (current.u_previous_assignment_group == "") {

current.u_previous_assignment_group = previous.assignment_group+'';

}

})(current, previous);

But this is populating only when the first assignment group is empty due to my condition of checking if the field is empty.

How can I populate this field with the first assignment group on incident record.

Kindly advice.

[Ankita Gupte]

Thank you Sandeep. It working fine 😊

[Ankita Gupte]

Hi Sandeep, Hope you are doing well!

I have modified the script as below since I want to get only the first assignment group i.e. the assignment group used while creating the incident.

(function executeRule(current, previous /*null when async*/) {

if (current.u_previous_assignment_group == "") {

current.u_previous_assignment_group = previous.assignment_group+'';

}

})(current, previous);

But this is populating only when the first assignment group is empty due to my condition of checking if the field is empty.

How can I populate this field with the first assignment group on incident record.

Kindly advice.