So i am still very new to coding let alone coding servicenow scripts
Due to reasons we have have both departments and locations syncing to the caller_id.department from AD
I have gone and created a table with our sites and is populated via an import from a combinations of other data sources.
What i would like to do is to populate this practice field with the caller_id.department display value when it hasn't already been filled in/set. The script is doing but this is not actually "matching" or then populating dependent fields correctly.
To be clear the value is correct and would match if you typed it in to the field manually but when it auto populates using the script below the related reference fields do not update and when you click save it says "Match not found, reset to original"
(Alerts in place for testing)
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
var cpractice = g_form.getValue('u_practice_code');
if(cpractice==""){
alert("is empty");
var caller = g_form.getReference('caller_id', showcallerDept);
}
else{
alert("is not empty");
}
//Type appropriate comment here, and begin script below
function showcallerDept(caller) {
var DeptVar = g_form.getDisplayBox("caller_id.department").value;
g_form.setValue('u_practice_code',DeptVar);
}
}
Just a note to say I will be away for a few days after today so I may not mark an answer or reply until Tuesday.
