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populate resolution code and notes in service now using business rule

XYZ
Tera Contributor

Hello Community,

 

I'm looking to populate resolution notes and codes using Business Rule in ServiceNow.

 

I tried business rule on before update condition on incident table

current.close_notes="This is testing";

 

It is not working.Please help here 

 

Thanks

 

5 REPLIES 5

SuhasPSalunkhe
Kilo Guru

There might be something which is triggering and clearing the note.

 

One thing here - you are writting current.close_notes please check other BRs because you are updating in BR, using current as well.