populate resolution code and notes in service now using business rule
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12-13-2022 03:33 AM
Hello Community,
I'm looking to populate resolution notes and codes using Business Rule in ServiceNow.
I tried business rule on before update condition on incident table
current.close_notes="This is testing";
It is not working.Please help here
Thanks
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12-13-2022 08:36 AM
There might be something which is triggering and clearing the note.
One thing here - you are writting current.close_notes please check other BRs because you are updating in BR, using current as well.