Populate RITM to the worknotes

[Rushikesh5]

Hi All,

My requirement is like

1. If I open a change form and click on the order button [which I created by UI action]

2. Then it should redirect to the service portal to a particular item [This is done]

3. After the catalog item is requested then the RITM number should populate in the work notes of the change form i.e. for example RITMXXXX is created

Can you help me with this

Thanks,

Rushikesh

[Ankur Bawiskar]

Hi,

but unless you have some link between CHG and RITM how would system know which RITM number to update in work notes of CHG

are you holding CHG in any of the variable of catalog item?

if not then I can suggest an approach

regards
Ankur

[Rushikesh5]

Hi,

I have created a button on the change form which should redirect to the particular catalog item

and when we order that catalog item then the RITM of that item should be populated in the

work notes of the change form (the same form from which I redirect to the portal after clicking

on the button)

Thanks

[Ankur Bawiskar]

Hi,

I got what you are achieving.

but I believe you didn't get my question

unless you have some link between CHG and RITM how would system know which RITM number to update in work notes of CHG

are you holding CHG in any of the variable of catalog item?

Regards
Ankur

[Rushikesh5]

are you holding CHG in any of the variable of catalog item= No 

[Ankur Bawiskar]

Hi,

then unless you link you won't know

1) create string variable and hide it always using UI policy

2) pass the CHG sys_id when you are redirecting to catalog item

3) on load of catalog item get the url parameter and populate the string variable

4) then use workflow run script and update work notes of CHG

var chg = new GlideRecord('change_request');

if(chg.get(current.variables.changeVariableName)){
	chg.work_notes = current.number + ' is created';
	chg.update();
}

Regards
Ankur