Populate Short Description with Form Variable Values in requested item record

[Sahar_Kaizer]

Hi,

I've set up a catalog item named 'change site' that includes fields like 'version,' 'unit,' and 'system.'

Additionally, I've created a business rule that, upon saving the record, should populate the 'short_description' field of the requested item with a string composed of the chosen values in the mentioned fields - 'chosen version / chosen unit / chosen system/ request name', but it doesnt work.

this is the business rule:

However, I'm encountering some challenges with this setup. Could someone please provide guidance or suggestions?

Thanks,

Sahar

[Danish Bhairag2]

Hi @Sahar_Kaizer ,

Try using current.variables.version in ur BR n check if it works?

Thanks,

Danish

[Sahar_Kaizer]

Thanks but it didnt work...

[Danish Bhairag2]

Hi @Sahar_Kaizer ,

Possible to share the Snip of what you tried please. current.variables.<your variable name> should work. 

BR is created on which table?

BR should be on RITM table.

Thanks,

Danish

[Sahar_Kaizer]

BR is created on sc_req_item table