Populate the subcatogry based on catogory on templates

Kranthi Rohit
Tera Contributor

Want to populate the sub categories based on category on templates. Now those are displaying all the sub categories irrespective of category. Could you please any body suggest like is this possible.  if possible how?  Thanks in advance.

1 ACCEPTED SOLUTION

Hi @Kranthi Rohit 

 

I did not find any doc, I tested in PDI and i know this, as the same concern was raised by my client as well.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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5 REPLIES 5

Dr Atul G- LNG
Tera Patron

Hi @Kranthi Rohit 

 

It is expected on templates, but on form it will work properly. Share some more details to help you.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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on Ticket templates I want to display sub-category value depends on category selection. Please help on this . Please suggest me any feasible solutions for this. 

Hi @Kranthi Rohit 

 

There is no solution for this, it is OOTB and it is as per designed and I will say it is defect.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Thanks for your quick response . and could you provide any document related to this.