Populate variables in cart api

[javis]

Hi all,

I'm having trouble populating variables of RITMs created from the cart api.   My code is below, any suggestions or hints are greatly appreciated. Thanks again,

createRequest();

function createRequest() {

var cat_id='';

if(email.body.item != undefined && email.body.item!='') {

var item=email.body.item.trim();

var gr= new GlideRecord('sc_cat_item');

gr.get('name',item);

cat_id=gr.getValue('sys_id');

var cart = new Cart();

cart.addItem(cat_id);

var user = new GlideRecord('sys_user');

cart.get(gr.getValue('requested_for'));

// set requested for, substitute your requested for

//Set Variables in your Cart Item

cart.setVariable(item, 'requested_for', 'sys_user');

cart.setVariable(item, 'request_short_description', email.subject.toString());

cart.setVariable(item, 'requested_for_department', 'user.department');

cart.setVariable(item, 'requested_for_username', 'user.user_name');

cart.setVariable(item, 'requested_for_phone', 'user.phone');

cart.setVariable(item, 'requested_for_budgetcode', 'user.cost_center');

cart.setVariable(item, 'requested_for_company', 'user.company');

var cartmsg = "received from: " + email.origemail + "\n\n" + email.body_text;

cart.setVariable(item,'comments',cartmsg);

var rc = cart.placeOrder();

}

  }

[tanumoy]

Replace the below lines

cart.setVariable(item, 'requested_for', 'sys_user');

cart.setVariable(item, 'request_short_description', email.subject.toString());

cart.setVariable(item, 'requested_for_department', 'user.department');

cart.setVariable(item, 'requested_for_username', 'user.user_name');

cart.setVariable(item, 'requested_for_phone', 'user.phone');

cart.setVariable(item, 'requested_for_budgetcode', 'user.cost_center');

cart.setVariable(item, 'requested_for_company', 'user.company');

with

cart.setVariable(item, 'requested_for', '<sys_id of the user if it is a reference varaible>');

cart.setVariable(item, 'request_short_description', email.subject.toString());

cart.setVariable(item, 'requested_for_department', user.department);

cart.setVariable(item, 'requested_for_username', user.user_name);

cart.setVariable(item, 'requested_for_phone', user.phone);

cart.setVariable(item, 'requested_for_budgetcode', user.cost_center);

cart.setVariable(item, 'requested_for_company', user.company);

[javis]

Hi Tanumoy,

Would the '<sys_id of the user if it is a reference varaible>'); be the requested_for in this case?

[tanumoy]

Yes... and also excited to know why did you GlideRecord sys_user table as Abhinay mentioned.

[Abhinay Erra]

What exactly are you trying to do with the variable user here? See the highlighted comments below

createRequest();

function createRequest() {

var cat_id='';

if(email.body.item != undefined && email.body.item!='') {

var item=email.body.item.trim();

var gr= new GlideRecord('sc_cat_item');

gr.get('name',item);

cat_id=gr.getValue('sys_id');

var cart = new Cart();

var item=cart.addItem(cat_id);

var user = new GlideRecord('sys_user');

//what exactly are your trying to do here??

//cart.get(gr.getValue('requested_for'));

// set requested for, substitute your requested for

//Set Variables in your Cart Item

cart.setVariable(item, 'requested_for', user.getValue('sys_id'));

cart.setVariable(item, 'request_short_description', email.subject.toString());

cart.setVariable(item, 'requested_for_department', user.department);

cart.setVariable(item, 'requested_for_username', user.user_name);

cart.setVariable(item, 'requested_for_phone', user.phone);

cart.setVariable(item, 'requested_for_budgetcode', user.cost_center);

cart.setVariable(item, 'requested_for_company', user.company);

var cartmsg = "received from: " + email.origemail + "\n\n" + email.body_text;

cart.setVariable(item,'comments',cartmsg);

var rc = cart.placeOrder();

}

  }