Populate variables in cart api

javis · ‎10-05-2016

Hi all,

I'm having trouble populating variables of RITMs created from the cart api. My code is below, any suggestions or hints are greatly appreciated. Thanks again,

createRequest();

function createRequest() {

var cat_id='';

if(email.body.item != undefined && email.body.item!='') {

var item=email.body.item.trim();

var gr= new GlideRecord('sc_cat_item');

gr.get('name',item);

cat_id=gr.getValue('sys_id');

var cart = new Cart();

cart.addItem(cat_id);

var user = new GlideRecord('sys_user');

cart.get(gr.getValue('requested_for'));

// set requested for, substitute your requested for

//Set Variables in your Cart Item

cart.setVariable(item, 'requested_for', 'sys_user');

cart.setVariable(item, 'request_short_description', email.subject.toString());

cart.setVariable(item, 'requested_for_department', 'user.department');

cart.setVariable(item, 'requested_for_username', 'user.user_name');

cart.setVariable(item, 'requested_for_phone', 'user.phone');

cart.setVariable(item, 'requested_for_budgetcode', 'user.cost_center');

cart.setVariable(item, 'requested_for_company', 'user.company');

var cartmsg = "received from: " + email.origemail + "\n\n" + email.body_text;

cart.setVariable(item,'comments',cartmsg);

var rc = cart.placeOrder();

}

Abhinay Erra · ‎10-05-2016

Here is your code. copy it as is

createRequest();

function createRequest() {


   var cat_id='';

   if(email.body.item != undefined && email.body.item!='') {

   var cat_item=email.body.item.trim();

   var gr= new GlideRecord('sc_cat_item');

   gr.get('name',cat_item);

   cat_id=gr.getValue('sys_id');


   var cart = new Cart();

   var item=cart.addItem(cat_id);

   var user = new GlideRecord('sys_user');

   if(user.get('email',email.from.toString())){

   // set requested for, substitute your requested for

   //Set Variables in your Cart Item

   cart.setVariable(item, 'requested_for', user.getValue('sys_id'));

   cart.setVariable(item, 'request_short_description', email.subject.toString());

   cart.setVariable(item, 'requested_for_department', user.department);

   cart.setVariable(item, 'requested_for_username', user.user_name);

   cart.setVariable(item, 'requested_for_phone', user.phone);

   cart.setVariable(item, 'requested_for_budgetcode', user.cost_center);

   cart.setVariable(item, 'requested_for_company', user.company);

   }

   var cartmsg = "received from: " + email.origemail + "\n\n" + email.body_text;

   cart.setVariable(item,'comments',cartmsg);

   var rc = cart.placeOrder();

   }

}

View solution in original post

javis · ‎10-05-2016

This separate from this issue. I want to create a BR that creates a REQ record for RITMs submitted not through the service catalog (i.e. 'New Button' in Requested Item table) I was told that creating a REQ record for these items much like for inbound actions start the workflow. Hope this makes sense

Abhinay Erra · ‎10-05-2016

Can you start a new thread for this and let me know when you have created. I will respond there