Populating an array from a glide_list field - Works when there is ONE entry but not if there is more

[andrewbettc]

As the title - I have a UI action that calls a script include. It gets the values from a glide_list field and populates an array. I then do a query using the sys_ids from the array and put the results in another array. The idea is that one glide_list will populate another glide_list of related records.

If the original glide_list has one value then I get results out in the log but if I add more than one (say, two, for example!!), I get nothing at all.

My code is on VDI. I'll get it out and post it.

Update: As promised, code from Script Include:

var refreshIBS = Class.create();
refreshIBS.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

    RefreshImportantBusinessServices: function() {

        var kb = this.getParameter('sysparm_kb');
        var mappedApplicationServices = [];
        var kbMAS = new GlideRecord('kb_knowledge');

        //query knowledge article
        kbMAS.addQuery('sys_id', kb);
        kbMAS.query();

        /*Get values from Mapped Application Service field
         and add to mappedApplicationServices array*/
        var relatedIbs = [];

        while (kbMAS.next()) {

            mappedApplicationServices.push(kbMAS.getValue('u_mapped_application_service'));

            /*query service offerings using values from
            mappedApplicationServices array*/

            for (var i in mappedApplicationServices) {

                var ibs = new GlideRecord('service_offering');
                ibs.addEncodedQuery('parent=' + mappedApplicationServices[i]);
                ibs.query();

                //instantiate array to store results

                // var relatedIbs = [];

                //loop through results and add to relatedIbs array

                while (ibs.next()) {
                    relatedIbs.push(ibs.sys_id.toString());
                    // relatedIbs.push(ibs.getUniqueValue());
                }
                gs.info('AJB Related IBS 1:' + relatedIbs.join(', \n'));
            }
            gs.info('AJB Related IBS 2:' + relatedIbs);
        }
        gs.info('AJB Related IBS 3:' + relatedIbs);
    },

    type: 'refreshIBS'
});

I thought it was to do with where I instantiate my array but nothing seems to make any difference. 

Any ideas?

[Kris Moncada]

Hi @andrewbettc ,

I believe the issue is in this line of code. 

kbMAS.addQuery('sys_id', kb);

Reason: If kb equals one sys_id, then this query will return results.  But if kb = <sys_id>,<sys_id>,... then this will not return any results.

Try changing that line to the following:

kbMAS.addQuery('sys_id', 'IN', kb);

[andrewbettc]

Thank you Kris. I tried that out. Same result.

Single entry in glide_list = All OK. All three of my log statement output the related sys_ids. but, as soon as I add another entry to the glide_list, the whole thing fails.

This is the log showing the last two runs:

The first 3 are with one entry in the glide_list and the latest 3 are with two.

[Kris Moncada]

Mind trying this version of your script? I'm curious about what kb contains and the various row counts.

var kb = this.getParameter('sysparm_kb');

gs.info('kb = ' + kb);

var mappedApplicationServices = [];
var kbMAS = new GlideRecord('kb_knowledge');

//query knowledge article
kbMAS.addQuery('sys_id', kb);
kbMAS.query();

gs.info(kbMAS.getRowCount() + ' records returned from kb_knowledge');


/*Get values from Mapped Application Service field
 and add to mappedApplicationServices array*/
var relatedIbs = [];
var mappedApplicationServices = [];

while (kbMAS.next()) {
  mappedApplicationServices.push(kbMAS.getValue('u_mapped_application_service'));
}

gs.info('mappedApplicationServices = ' + mappedApplicationServices.join('\n'));

var ibs = new GlideRecord('service_offering');
ibs.addQuery('parent', 'IN', mappedApplicationServices);
ibs.query();

gs.info(ibs.getRowCount() + ' records returned from service_offering');

while (ibs.next()) {
  relatedIbs.push(ibs.getUniqueValue());
}
gs.info('AJB Related IBS 1:' + relatedIbs.join('\n'));