Business Calendars, Schedulers, etc (Patch Management)

Casey Ralston
Tera Contributor

Forgive me if this has been posted but I can't find anything and been searching for a while. 

Very new to Service Now.  Did some foundational training, tried to figure out a developer site as well as my organizations sandbox. 

The goal - Create a Business Calendar (if that is a right term for this) showing patch management schedule.  IE.  You look at December and see patches are done on the 2nd Tuesday starting at X time ending Y time with subsequent Vulnerability Scan Scheduling (possible) imbedded.  I've seen a few youtubes but nothing that explains ground up approach (I guess maybe similar to this https://www.youtube.com/watch?v=6eBGARGzWMA) .  I've youtube searched, google searched, as well as read some of the knowledge articles (which aren't very helpful in this instance) or I'm just too green to understand it. 

 

3 REPLIES 3

Craig Talbert4
Tera Contributor

What direction did you end up going here? I am a little surprised there's not an OOTB table for tracking patching schedules. Or I missing it, and will come back here and be mortified after I find it in an obvious place.

cmn_schedule_maintenance? 

Actually been quite a while and I forgot about this.  I think we just built outage records and did it manually but that wasn't the best.  I noticed you posted the cmn_schedule_maintance.list which ironically enough, may actually serve a purpose for another issue that I'm looking to resolve.  

 

The goal being - An application owner requests via Change Management to schedule a Disaster Recovery Failover, upon approval it would automatically save to a calendar of sorts.  The cmn_schedule_main looks like it can do that, I just don't know how to really process and route it all to work correctly.