Populating the RITM Category with Catalog task category.

[kirthi1]

Populating the RITM Category with Catalog task category.

I am looking to see if there is a possibility to populate the Category on the RITM with the Category on the Catalog task.

These are 2 independent fields and we did not have the requirements initially to have category on the RITM level and now the Category on RITM is important requirement.

Any help is appreciated. 

[Swadesh Saraf2]

you need to select the update check box as well.

Also please add the filer condition if you need to run this on update as well.

Just use Field: Category - Operator: changes

[Vanashree Kubal]

Hey Hi Kirthi,

Check this code inside after business rule. I think this will fulfill your requirement.

Code Snippet:-

    var category = current.u_category.title;
    var refKey = current.request_item;
    
    var grItem = new GlideRecord('sc_req_item');
    
    grItem.addQuery('sys_id', refKey);
    grItem.query();
    
    grCat.addQuery('sys_id', current.u_category.sys_id);
    grCat.query();
    
    if(grItem.next())
     {   
            grItem.u_category = current.u_category.sys_id;
            grItem.update();             
    }
  
   

Please marked my answer as correct or helpful.

Thanks,

Vanashree Kubal

[Vanashree Kubal]

Hey Hi Kirthi,

Let me know you have any query related to answer or you are satisfied with it.

Please marked my answer as correct or helpful.

Thanks,

Vanashree Kubal

[mahesh_vavilal1]

You should be careful posting screenshots with real data from your organization.

With regards to your requirement, this is just data duplication and not a good practice.