Portal Login Not Working

[Sam Ogden]

Hi All,

The login button on the menu on the portal I am configuring is not taking me to a login page for the portal but instead re-directing me to the login page for the desktop SN instance.   Not sure what configuration I am missing.

I am expecting to get a popup login menu similar to this on the portal:

If I click on either the Raise and Incident or Submit Request button it takes me to a login page as expected.

Any help on what configuration I am missing will be greatly appreciated

Thanks

[Community Alums]

Things I would check:

• Do you have any login rules configured?
• Have you set the login page in the portal record?
• Do you have any scripts set up to redirect users?
• Have you made the portal login page public?
• Have you disabled any legacy configurations around handling logins?

[Sam Ogden]

Hi Andrew:

1. Login Rules:

2. Login Page set to csm_login

3.I've not set any scripts up, where would these sit if there are any?

4. csm_login is set to public

5.Not sure what these are and where they are hdl.

Our implementation partner did create a portal as a demo, which I have been working from.   On this demo portal the login is working as expected.   I've been having a look and within their header there is the following code:

$scope.openLogin = function () {

  $scope.modalInstance = $uibModal.open({

    templateUrl: 'tescoModalLogin',

    scope: $scope

  });

};

It seems to be that my portal page is also trying to find the 'tescoModalLogin' but can't find the page, what do I need to amend on this?

Thanks

[Community Alums]

"tescoModalLogin" is, in this case, a template. Generally, templates are in a related list attached to the widget record. :

First, find the header:

then, find the templates list attached:

You should see "TescoModalLogin" located there. If not, that may well be the problem.

[Sam Ogden]

Thanks for the above, I've found what was present on the demo portal and been able to add this to mine and the login button now works as expected.

I do have a further question around customers logging in and not sure if you could help?

We are going to have multiple portals (one for each of our clients). E.g.

xxx.service-now.com/portalA - For Customer 1

xxx.service-now.com/portalB - For Customer 2

xxx.service-now.com/portalC - For Customer 3   etc.

How can I configure that if a customer entered the incorrect suffix and tried to login that it would not allow them to login?

The suffix is going to be the customers company name.

Thanks