Portal page link shows id=ticket but page is actually showing standard ticket

[Kapil_Gera]

Portal page link shows id=ticket but page is actually showing standard ticket. If I have to configure anything then which page widgets should I edit id=standard ticket or id=ticket.

[Uday_Kumar]

Hi @Kapil_Gera use id=form 

If my solution helps you please mark my Solution Accepted and Helpful.

Thanks and regards

Uday Kumar Valapudasu

[bhavishapadia]

Hi Kapil,

Can you provide more information as what are you trying to add in Standard ticket widget?

[Kapil_Gera]

I want to stop additional comments i.e. that conversation to be stopped when state is resolved.

[SuganyaK3654296]

Why do we have this Page Route Map? Why could we not use the Page "Standard_ticket" directly in the "My Request Filter". Even in brand new instances I see the Page Route Maps. I couldn't find any documentation that explains this. Any help will be much appreciated.
https://www.servicenow.com/docs/bundle/xanadu-platform-user-interface/page/build/service-portal/task...