Hello Community,
I'm working with a portal widget that adds a button to allows the caller to reopen an incident if its resolved. When they click the reopen button a input text box appears asking for a reason and when they submit it saves it as a comment. I am finding that on Istanbul instances it is saving the comment at least two times and sometimes three. I put the widget on a Jakarta or Kingston instance and it works just fine. Has anyone else every run into this issue? Currently the Prod instance is on Istanbul.
Body HTML Template:
<div class="panel b" ng-if="data.showWidget || data.showWidgetReopen">
<div class="panel-heading bg-primary">Actions</div>
<div class="panel-body">
<button type="button" class="btn btn-success btn-block" ng-click="c.openModalReopen()" ng-if="data.showReopen">Reopen</button>
<button type="button" class="btn btn-success btn-block" ng-click="c.openModalResolve()" ng-if="data.showResolve">Cancel</button>
<div ng-if="data.response1" class="alert alert-info">{{::data.response1}}</div>
</div>
</div>
<script>
<div class="panel panel-default">
<div class="panel-heading">
<h4 class="panel-title">Provide a reason for the cancellation</h4>
</div>
<div class="panel-body wrapper-xl">
<form name="modalTemplateResolve" ng-submit="c.uiAction('cancel')">
<div class="form-group">
<textarea required sp-autosize="true" ng-required="true" ng-model="data.cancelComments" id="cancelComments" placeholder="Comments required" class="form-control ng-pristine ng-valid ng-scope ng-empty ng-touched" aria-invalid="false" style="overflow: hidden; word-wrap: break-word; resize: horizontal;"></textarea>
</div>
<input class="btn btn-primary" type="submit" />
</form>
</div>
</div>
</script>
<script>
<div class="panel panel-default">
<div class="panel-heading">
<h4 class="panel-title">Provide a reason for reopening the Incident</h4>
</div>
<div class="panel-body wrapper-xl">
<form name="modalTemplateReopen" ng-submit="c.uiAction('reopen')">
<div class="form-group">
<textarea required sp-autosize="true" ng-required="true" ng-model="data.reopenComments" id="reopenComments" placeholder="Comments required" class="form-control ng-pristine ng-valid ng-scope ng-empty ng-touched" aria-invalid="false" style="overflow: hidden; word-wrap: break-word; resize: horizontal;"></textarea>
</div>
<input class="btn btn-primary" type="submit" />
</form>
</div>
</div>
</script>
Server Script:
(function() {
// Get table & sys_id
data.table = input.table || $sp.getParameter("table");
data.sys_id = input.sys_id || $sp.getParameter("sys_id");
// Valid GlideRecord
gr = new GlideRecord(data.table);
if (!gr.isValid())
return;
// Valid sys_id
if (!gr.get(data.sys_id))
return;
//Button Visibility
if(data.table == 'incident' && gr.active == true && gr.incident_state != 6 && (gr.caller_id == gs.getUserID() || gr.u_affected_user == gs.getUserID())){
data.showWidget = true;
data.showResolve = true;
} else {
data.showWidget = false;
data.showResolve = false;
}
//Reopen Button Visibility
if(data.table == 'incident' && gr.incident_state == 6 && (gr.caller_id == gs.getUserID() || gr.u_affected_user == gs.getUserID())){
data.showWidgetReopen = true;
data.showReopen = true;
} else {
data.showWidgetReopen = false;
data.showReopen = false;
}
//Input
if (input && input.action) {
var action = input.action;
// If Incident table
if (data.table == 'incident') {
if (action == 'cancel') {
gr.setValue('incident_state', 8);
gr.setValue('state', 8);
gr.setValue('resolved_by', gs.getUserID());
gr.setValue('close_notes','Cancelled by caller with comment: '+ input.cancelComments);
gr.setValue('close_code','Customer Cancelled');
gr.update();
//data.response1 = gs.getMessage('Incident '+gr.number+' was resolved');
}
if (action == 'reopen') {
gr.setValue('incident_state', 9);
gr.setValue('state', 9);
gr.setDisplayValue('comments', 'Reopened by caller with comment: '+ input.reopenComments);
//gr.setValue('comments','Reopened by caller with comment: '+ input.reopenComments);
gr.update();
}
}
}
})();
Client Controller
function($uibModal, $scope, spUtil) {
var c = this;
$scope.$on('record.updated', function(name, data) {
spUtil.update($scope);
})
c.uiAction = function(action) {
c.data.action = action;
c.server.update().then(function() {
c.data.action = undefined;
})
c.modalInstance.close();
}
c.openModalResolve = function() {
c.modalInstance = $uibModal.open({
templateUrl: 'modalTemplateResolve',
scope: $scope
});
}
c.openModalReopen = function() {
c.modalInstance = $uibModal.open({
templateUrl: 'modalTemplateReopen',
scope: $scope
});
}
c.closeModal = function() {
c.modalInstance.close();
}
}
