Post button disappearing after the worknote or additional comments set to mandatory.

Kevin Smith2 · ‎11-20-2019

Hello everyone,

Whenever I set the work note or additional comments to mandatory, the post button disappears.

I don't know what's causing this. Can anybody help me out with this ?

Refer the screenshots attached for more info.

Thanks

Kevin

Alberto Consonn · ‎11-20-2019

Hi Kevin,

I had the same question from one of our customer, this is expected behaviour for the way the Activity Stream plugin is designed to handle work notes and additional comments.

For any additional information, please refer to this official Known Error article from ServiceNow:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0634703

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

View solution in original post

LTMatt · ‎08-10-2021

How is that the accepted solution? He made a field mandatory, not removed the formatter. Making a single field with a UI Policy breaks the formatter as well... the icon on the formatter changes to the "Show Both" icon as well.

Show Both: