Pre-filled text on Service Operations Workspace

Abbottronix · ‎06-18-2025

I've used UI policies to reference messages as prefilled text for change requests. However, when I view these requests on the Service Operation Workspace, the prefilled text isn't visible. Does anyone know what it takes to get prefilled text to appear in the SOW?

Abbottronix · ‎06-24-2025

Got it working with this code:

View solution in original post

Dr Atul G- LNG · ‎06-18-2025

Hi @Abbottronix

Any screenshot ?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Sunny3008 · ‎06-18-2025

Hello @Abbottronix ,

Can you please share screen-print of UI Policy.

Thanks,

Sunny R

Ankur Bawiskar · ‎06-19-2025

@Abbottronix

do you mean placeholder text?

please share some screenshots for your question

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Abbottronix · ‎06-24-2025

Got it working with this code: