Guys,
I am aware the precedence b/w assignment rules and business rules as mentioned below,
http://wiki.servicenow.com/index.php?title=Defining_Assignment_Rules#gsc.tab=0
1.2.1 Precedence between Assignment Rules and Business Rules
When creating new assignment rules, keep in mind that business rules can take precedence over assignment rules in certain circumstances. Assignment rules and business rules run in the following order:
- All before business rules that run on a record insert with an order value less than 1000.
- The first assignment rule with the lowest execution order and matching condition.
- All before business rules that run on a record insert with an order value greater than or equal to 1000.
- All after business rules that run on record insert.
BUT how the assignment rules behaves when there is a DISPLAY business rule on the same table the rules configured ? any suggestions would be appreciated.
Actually, as per our requirement, the default assignment group for new incidents should be "Service Desk" unless otherwise creator has to change it, so we have chosen DISPLAY business rule without considering (keeping in mind) the existing assignment rules.
Now we have found that because of this DISPLAY business rule, the assignment rules are not working. I have also changed the business rule order to higher value 1001 (from 100) than the assignment rules order (100).
Any suggestion on this how to proceed ?
