Predective Intelligence For Incident

subashds6515
Tera Contributor

‎04-25-2024 01:37 AM

Hi,

I want to use Predictive Intelligence to auto-populate the "Assignment Group" field based on Category, Subcategory, and Channel.

What plugins do we need to install? Which method is suitable for this? Could someone please give me an idea for this requirement?

 

Thanks

Subash

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-25-2024 01:39 AM

Hi @subashds6515 

 

It is OOTB available. You can use the assignment lookup / data lookup for the same.

 

https://youtu.be/QPfegsMVuKg

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CIS - ITSM Batch 2 | Day 13 | State Flow - On-call - Assignment Rules - Assignment
CIS - ITSM Batch 2 | Day 13 | State Flow - On-call - Assignment Rules - Assignment
youtu.be/QPfegsMVuKg
CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality

subashds6515
Tera Contributor
In response to Dr Atul G- LNG

‎04-25-2024 01:46 AM

Hi @Dr Atul G- LNG ,

 

Thank you for sharing your information with me. However, I would like to implement Predictive Intelligence.

 

Thanks

Subash

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to subashds6515

‎04-25-2024 02:33 AM

HI @subashds6515 

 

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-manageme...predictive-intelligence-for-incident.html

 

 

AGLearnNGrow_0-1714037609328.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Sohail Khilji
Kilo Patron
Kilo Patron
In response to subashds6515

‎04-25-2024 03:23 AM

Hi @subashds6515 ,

 

You can install plugin from store > Predictive Intelligence [com.glide.platform_ml], This will enable PI for your instace to start creating PI for assignment group..


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