Determine what is needed to enable this feature. (After upgrading the instance to Zurich version the plugin for predictive intelligence is already installed) (from Zurich it comes by default)
Configure Predictive Intelligence model so that system shows suggestions for KB articles, recommends existing solutions, prevents duplicate records (Cases, Incident, KB articles, etc.). (How to achieve it)
Verify the system makes field suggestions on input form for new records based on existing historical data (How to achieve it)
