Predictive Intelligence
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‎05-24-2026 10:04 PM
Hi
I have installed Predictive intelligence for incident then I got Assidnment group, CI, category as oob-- classificstion solution definition. So I have activated and trained and we have oob br to populate fields for assignment group, CI ,CATEGORY with predicted values. For us it's not populating and br is active can anyone suggest do we need to do anything else or whats the issue?
thanks in advance
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‎05-24-2026 10:36 PM
no, it will not work.. make those non-mandatory and try, all fields will be autopopulate.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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‎05-24-2026 10:49 PM
No it's not working I tried
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‎05-24-2026 11:01 PM
Share your Solution definition screen shot.
Are you getting correct result while testing the model?
If yes, then BR has problem.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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‎05-25-2026 03:30 AM
It's giving correct result.
br is oob
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‎05-25-2026 03:35 AM
Hi @Vedavalli ,
Is your problem resolved?
did you update correct definition name in the BR?
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti