Prefix Subject of Certain Email Notifications only if Service = 'ABC'

[Leon Els]

Greetings friends,
I have a new requirement to Prefix email Notifications if Service = 'ABC', then the email subject should start with 'ABC - '.
Ideally, I would prefer not creating duplicate email notifications just for this Service and was hoping to use a script if possible.
Already consulted ChatGPT/CoPilot, could not get their recommended solutions to work.
Thanks in advance for any guidance.

Happy 2025 in advance!

[Ankur Bawiskar · Accepted solution]

@Leon Els 

use this in the IF condition

if(current.business_service.toString() == 'Give Your Exact Business Service Name Here')

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Leon Els 

use this in the IF condition

if(current.business_service.toString() == 'Give Your Exact Business Service Name Here')

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Leon Els]

Thank you, Ankur! 

[Leon Els]

Cheers, trying this now.

[Ankur Bawiskar]

@Leon Els 

ensure you give the correct condition based on the field which are you referring in your question i.e. Service and the correct value to compare i.e. ABC

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Runjay Patel]

Hi @Leon Els ,

You can achieve this by using email script.

use below script in email script.

(function executeEmailScript(current, template, email, email_action, event) {
    // Check if the service is 'ABC'
    if (current.service && current.service.toString() === 'ABC') {
        // Prefix the subject with 'ABC - '
        email.setSubject('ABC - ' + email.getSubject());

// if getSubject() wont work then simply type your subject 
    }
})(current, template, email, email_action, event);

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------