Prerequition for MS teams Integration with ServiceNow. Create Incident, update, Inactive.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-11-2024 01:36 AM
Prerequition for MS teams Integration with ServiceNow. Credentials or plugins what are all need to Create Incident, Update, Inactive within teams please let me know.
Thanks

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-11-2024 01:39 AM
@gautamvarma This official documentation here covers all the aspects related to MS Teams and ServiceNow integration https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/sn-teams/co...

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-11-2024 02:33 AM
Hi @gautamvarma ,
As Sandeep suggested you should refer to the official document-
https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/sn-teams/co...
Also refer to the Community Youtube video for the setup- https://www.youtube.com/watch?v=oLqZav4eZfc
FAQs regarding this integration- https://www.servicenow.com/community/ms-teams-articles/faqs-on-ms-teams-integrations-updated-septemb...
Configure in Workspace- https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operation...
If my response has resolved your query, please consider giving it a thumbs up and marking it as the correct answer!
Thanks & Regards,
Sanjay Kumar